Data Privacy and Security
Syon Creative Limited is passionate about communications, and just as committed to data privacy and security.
We will only use personal information we collect about you lawfully, and in accordance with the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
If you have any questions or concerns about our use of your personal information, please contact us on, email firstname.lastname@example.org or write to us at: Syon Creative Limited, Data Privacy and Security Team, Inver House, 37-39 Pound Street, Carshalton, SM5 3PG.
Who we are:
Syon Creative Limited is a design and development agency that provides a variety of development and marketing services to clients based predominantly in the UK, Europe and the USA. Syon Creative Limited is the data controller of the data referred to in this policy.
We are a company registered in England. Our company number is 08954806 and our registered office is 7a Abbey Business Park, Monks Walk, Farnham, Surrey, United Kingdom, GU9 8HT.
We collect personal information including names, email addresses, phone numbers, addresses and social media handles so we can provide our services to clients.
Such information is collected from the following sources:
- Information we collect directly from you when you work with us, liaise with us on client work, attend a client event or exhibition or request more information about us, our clients or our activities.
- We also collect information that you send us via any medium including, but not limited to, email, telephone and social media interactions.
- Information we receive from clients: We may receive information from clients in order to provide our services. Such information may include email addresses, phone numbers, addresses, social media handles and messages.
- Cookies Policy – Information Collected Automatically
- When someone visits www.syon.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of our site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We will always make clear when we collect personal information and explain what we intend to do with it.
The only cookie Syon Creative Limited uses is the one that remembers a user providing their acceptance of our policy.
If you use Safari, Firefox, or another browser, check its support site for instructions.
Who we share your information with and why
Syon Creative Limited works with a number of trusted third-party suppliers, agencies and businesses so we can provide you the high-quality services you expect from us.
Some examples of the categories of third parties with whom we may share your data are:
- photographers, film suppliers, event venues, journalists.
- We do not share personal information with third parties for their own marketing purposes.
Generally, the personal data we process is processed by our staff in the UK or by a third party company based in the UK. Occasionally we may transfer personal data to countries outside the EEA where there may not be the same level of protection as provided by the laws in the UK and EU. Where we do so we will have adequate safeguards in place to protect the data.
What is the legal basis for processing your information?
Syon Creative Limited only processes personal information to enable us to fulfil our obligations, to comply with legal requirements, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
Our legitimate interests are:
- fulfilling our services at the request of clients
- complying with legal requirements and regulations
Syon Creative Limited takes the security of our clients’ and suppliers’ personal information very seriously and takes appropriate steps to ensure your data is securely stored.
Only authorised personnel are able to access your personal information and all personal information is transferred using secure processes.
Our processes and systems are regularly reviewed to ensure they remain secure.
We only hold your personal information for as long as it is necessary for us to administer our relationship with you.
If we dispose of your information, it will be done so securely.
Your data protection rights
You have various rights in relation to your personal data, including: to get copies of it; to have it corrected or deleted; to limit the way it is used; to transfer it; to object to its use; and not to be subject to decisions based on automated processing, including profiling. You can withdraw your consent to our processing of your personal data at any time. These rights are not absolute – the extent to which they apply may vary depending on the circumstances, and any applicable exemptions.
You can find further information on your data protection rights and which apply to you from the Information Commission’s Office at www.ico.org.uk
If you wish to access, correct, update or request deletion of your personal information you can do so at any time by contacting us at email@example.com. Please note, that if you submit a request to delete your personal information, this may prohibit you using our services.
If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are not happy with how we collect or process your information, or you just want some further information on your rights, you can contact us using the email addresses and postal address below.
We will work with you to resolve any issues you may have and aim to answer any question raised by you as soon as possible. You can also make a complaint to the ICO – further information can be found at https://ico.org.uk/concerns/
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Where we process your personal information solely on behalf of a customer, we may be legally required to forward your request directly to our client for their review/handling.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so – for example to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements.
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it or, in the limited circumstances where this is not possible (for example, because your personal information has been stored in backup archives) then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We will never knowingly request personally identifiable information from anyone under the age of 16 without requiring parental consent.